that was fun…
so I had my first bad customer at work yesterday. I’d definitely classify this person as a bitch. Seriously. She was going on and on (to other customers) about me being slow, and bringing up people who were originally behind her in line being done already — the people she was referring to had just a few items and were redirected to the express lane. Not that I could say that, of course. It also didn’t help the speed of the line that she happened to get behind customers who were doing multiple transactions and/or had special bagging needs. The person directly in front of her requested that things be packed lightly and that they be in paper bags inside of plastic bags. It’s a common request, particularly from elderly customers or people who want their bags packed as full as humanly possible. This woman bitched loudly about the way I was bagging the person in front of her’s stuff. Bear in mind that the person I was taking care of was using one of the little mobile carts and had an oxygen tank with her. There was a “what is this girls problem?” when I had to write a price on a coupon — sorry honey, that’s standard operating proceedure, and any other cashier would have done the same damned thing. The customer in the mobile cart is a regular, she goes to my line because I take the time to pack things well, but lightly for her. I have many customers who seek me out, for just that reason. What can I say, I’m good at my job. The customer heard what the other woman was saying, and when I went to go around and put her bags in the basket on her cart she shook her head and told me she had it.
When the customer from hell was up she had nothin but attitude. She gave me a 12-pack of soda and said “I have 3 of these.” I asked if they were all the same variety, because we have to ring up each variety… it’s a matter of inventory. She said no, and I told her I needed one of each variety and I needed to know how many of each she had. I scanned the one she gave me, she gave me the second and I scanned that. Then I asked what the 3rd one was, and she said “It’s the same as the first,” then got pissed because I said I needed it, because she didn’t tell me she had 2 of that one. So she threw it up on the counter and I’ll be honest, a little part of me was hoping that the seal on a couple of those cans cracked a little and that it leaked all over her car.
Then she starts on about “how long have you worked here?” and “I can’t believe you still have a job.” and my personal favorite “You are the worst, slowest cashier I’ve ever seen.” Meanwhile, she’s throwing stuff into a bag almost as fast as I scan it. The first thing she put into the bag was a carton of eggs, among things she slammed into the bag on top of those were canned goods. Again, I was hoping in the back of my mind that she was in the process of breaking all of her eggs.
When she left, I was sure to give her a “thank you, have a nice day” with a nice cheery smile. And on her way out, I’m sure she heard the elderly man I rang up next, who said nice and loud “What the fuck was her problem?”
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March 28th, 2008 at 7:19 am
Oooh, I hope her eggs were smashed! I’ve never understood people like that. Good for you though for keeping your cool - probably made her even madder.